Frequently Asked Questions

 

Given below are some FAQs on DirectFN Online Store. Click on the Help link located in the navigation bar for more information.

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General Queries

What is the DirectFN Online Store?

I am a new user, how do I create a DirectFN Online Store Account?

Why is my e-mail address important for registration?

Why is my mobile number important for registration?

I've lost my order. How can I recover it?

What personal information about customers does DirectFN gather?

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Purchases and Subscriptions

How do I subscribe to DirectFN Software?

How do I renew my DirectFN subscription?

What payment methods are accepted?

What happens after I pay online?

What is DirectFN Online Store?

DirectFN Online Store, formerly the Mubasher E-store is a convenient, comprehensive and a safe place to buy DirectFN Software online, using SADAD payment System. 

From the DirectFN Online Store, you can download and subscribe to the DirectFN product suite which helps you to make profitable investment decisions.

I am a new user, how do I create a DirectFN Online Store Account?

Creating a DirectFN Online Store Account is a required process for subscription to DirectFN products. 

Go to our secure login page and click on ‘Create an Account’. You’ll be prompted to input your full name, email address, a username and password. Once successfully completing your registration form click on the ‘Save’ button and your account will be ready to be used. 

For further help, please visit our help section

Why is my e-mail address important for registration?

DirectFN Online Store uses your email address as its main method of communication. Our primary future correspondence will be handled through e-mail, please ensure that you provide us with an active and valid e-mail address. We do not distribute your contact information to 3rd parties and have strict policies protecting client information.

Please be vigilant to recognize any fraud emails representing DirectFN/Mubasher and report it to support-ksa@directfn.com if you have received such emails.

Why is my mobile number important for registration?

DirectFN Online Store uses your mobile number as a means of helping our clients recover their usernames and/or passwords. We do not distribute your contact information to 3rd parties and have strict policies protecting client information.

I've lost my order. How can I recover it?

If you can't trace an order placed please login to your account by visiting the Investor Login page.

1.  Login to your account using your username and password.
2. Click on ‘Your Subscriptions’.
     a. If your subscription is not showing, please contact our Help Support Desk with proof of payment along with any other relevant information.

What personal information about customers does DirectFN gather?

The information we collect from customers helps us to personalize and continually improve your shopping experience at DirectFN Online Store. Here are the types of information we gather. 

1. Information You Give Us: DirectFN Online Store gathers your personal information when you visit our site. Though you can browse this site without giving your personal information, we collect information after you subscribe for DirectFN products. At this time, you can choose not to provide certain information, but then you might not be able to take full advantage of a vast set of features. 

2. Email Communications: Before configuring the selected product package, you are required to provide a valid email address as this will be our main method of communication. 
DirectFN will only communicate with you through email on one or more of the following instances: 
       a. To confirm any subscriptions you make to any one or more of the DirectFN products
       b. To respond to your customer service queries.
       c. To answer any other questions you may have about this site.

How do I subscribe to DirectFN Software?

1. Browse and select the package you’re interested in from our Store page
2. You’ll be redirected to our secure login page, where you will be able to configure the product package and proceed to pay
       a. If you do not already have an account you will need to create a new account registered under your email address and mobile number.
3. Once you have confirmed your order you will be prompted to use one of our payment methods to complete the transaction.
4. An email containing your license information will be sent to the one registered on your account

How do I renew my DirectFN subscription?

To renew your subscription, please login to your account through Investor Login, and proceed to ‘Subscribe to New Service’ in the View Subscriptions page.


1. Select your desired product, the markets you are interested in, the package, and desired period of subscription.
2. Subscribe as a Private or Business User.
3. After agreeing to our terms and conditions, click on your preferred methods of payment and proceed by pressing the ‘Pay’ button where you’ll be redirected to our payment provider.
4. Once complete, an automated confirmation will be received and your subscription will be renewed.

What payment methods are accepted?

Currently DirectFN Online Store supports;


1. Mada Cards,
2. Visa/Mastercard Cards

How can I make a payment by SADAD?

Using our Biller ID and unique address, go to your banking provider’s online service and proceed to pay using their SADAD portal. For further information on how to pay using SADAD, visit our Help section.

What happens after I pay online?

As your transaction is completed, an email confirmation will be received on your registered email address of your account. The email will include your transaction summary along with details of the subscription. Download our software from the product pages to start using DirectFN software. 

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Sign up for the latest deals and information.

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Product Support 

If you encounter any difficulties, feel free to contact us

support-ksa@directfn.com

Sales and Support (KSA) : 920005710

(Worldwide) : +966-112140542, +966-112140549

DirectFN Ltd. 
[Direct Financial Network Company]
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